Our Policies and Terms

US Shipping
• Your purchase will be shipped quickly within 1-2 business after we receive your payment.
• Shipping is as described for this particular item (via UPS or USPS). On many USPS items, you can pick First Class or Priority depending how fast you want it! See auction for details.
• UPS shipping includes full insurance for ALL items and Signature Confirmation for higher value items (this is a big part of our shipping cost and is there for your protection – on a $500 item over $7 of the shipping cost is due to the insurance and confirmation).
• In-transit delivery times can be up to 10 days for USPS First Class and Priority – the time is NOT guaranteed and we cannot control that.
• A tracking number (for UPS) or delivery confirmation number (for USPS) will be emailed to you when your item ships for your convenience so you know when to expect delivery.
• Stated shipping costs are for the 48 states only. Please contact us prior to bidding for shipping costs to US addresses outside the 48 states (such as HI, AK, PR, etc), since UPS and USPS do charge more to ship to those addresses.
• We combine shipping on multiple item purchases to save you money. Ask us for a combined invoice BEFORE you pay!

International Shipping - Canada, UK and Australia ONLY
• Your purchase will be shipped quickly within 1-2 business after we receive your payment.
• Shipping is as described for this particular item (in most cases via USPS Global Express International). See auction for details.
• Shipping insurance is required on all international purchases.
• Normal delivery time after we ship is 6 to 10 business days but can be longer if your package is held in your country’s Customs inspection area. We will ship promptly and notify you but we cannot control delivery times so please take that into account when making your purchase.
• A delivery confirmation number (for USPS) will be emailed to you when your item ships for your convenience so you know when to expect delivery.
• We cannot mark your order as a gift nor can we declare a value less than what you paid. We are not responsible (nor do we know your country’s rules) for any additional taxes or fees your country may impose; please understand your country’s rules before making your purchase.
• We combine shipping on multiple item purchases to save you money. Ask us for a combined invoice BEFORE you pay!

Payment Methods
• We accept payments via PayPal or money order.
• Please note that if you pay with an eBay e-check, we are not paid by PayPal for several days – until the e-check clears.
• No checks, please.

If you pay with a money order and need our address just click on the PAY NOW link in the auction and indicate that you want to pay with a money order. It will give you our address and also let us know you are sending a money order.

Returns
We want satisfied customers and want you to shop with confidence with us. Therefore, please contact us FIRST if you have any issues. After you let us know about the issue, we do take returns as described:

• Please contact us first.
• All returns are for a refund of the product cost only (not shipping) – and are not for an exchange
• All returns must be in brand new shape in the complete original packaging.
• We charge a 5% of total price restocking charge to cover our costs, fees, etc.
• We will refund your original product price less the restocking fee (and you pay shipping).
• If you would like a repair or replacement instead of a return, please contact the manufacturer. Items are covered by the manufacturer’s warranty

However, if we made a mistake (sent the wrong item, description is materially wrong), we will pay all your shipping for a return – but please contact us right away so we can make it right for you!

Combined Shipping Details
Combined shipping means we will ship multiple items purchased within a 3-day period and shipped together at a reduced rate to help save you money. The shipping charge on combined shipping is calculated as follows:

• Item with the most expensive shipping charge ships at the full stated shipping charge for that item.
• Each additional item ships at approximately one-half of the stated shipping cost for each item.
• Select large items cannot be combined in shipping due to size or weight.

If you want to know the exact savings, please email BEFORE you make your purchases. To receive a combined shipping discount, please email us before you pay requesting a combined total invoice to pay. We cannot combine shipping after you have already paid for one or more items (must be on one single combined invoice to get the combined shipping savings).

Hours of Operations
We are open Monday through Friday; 9:00 AM to 6:00 PM central time. We try to answer all questions within 1 business day or less. Please use the eBay message system when you send us a question as sometimes our spam filter may block your email. If you have customer service questions please call 877-420-4455. If you have a technical question on a product, please also visit the manufacturer web site - most have great sites that will answer your questions.